Monthly Archives: July 2013

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Make meetings more effective by creating an action plan

Added by 4 years ago

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Successful Businesses hold regular meetings to keep the communication going. Meetings are high quality and provide an excellent framework to discuss impending priorities and actions.  

Agree with staff what to do and make sure it happens

Added by 4 years ago

131 Views0 Comments

If you have the right people and not getting what you want from them is because they do not know what is expected from them and their job tasks. You need to make sure the staff understand the structure in place and wh...

Turn your 60 page business plan into a one page document

Added by 4 years ago

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Doubling a business is a realistic goal and planning is useful for this process. For each area of the business brake down the plan into a simple one page plan. 

If a question has to be asked write a set of procedures

Added by 4 years ago

123 Views0 Comments

Developing a company vision and clear goals will take the business forward.Having a system in place retains all information incase a key staff member moves on from the company.  

Advice on Job Descriptions

Added by 4 years ago

143 Views0 Comments

Job descriptions should not so much focus on staff. It should explain to staff how they should perform and that is going to be measured. When staff understand the expectation then they can understand how they go about...

Advice on logging customer service issues

Added by 4 years ago

142 Views0 Comments

Customer service is everyone's business.  

Advice on logging operational issues

Added by 4 years ago

425 Views0 Comments

Creating a log of operational issues will improve your efficiency and accountability

What gets measured gets done

Added by 4 years ago

132 Views0 Comments

Every business needs to measure everything from marketing to customer. Try to get a picture of exactly what is happening with in the business as best as you can.

Advice on policies and procedures

Added by 4 years ago

137 Views0 Comments

You should sit down and identify everything you do in a business and document it so the concept is that if you are not there someone else can step in and take over. The reason you need to document procedures is to ens...

Managing Staff

Added by 4 years ago

114 Views0 Comments

Each employee should be supplied with an induction manual about the business to discuss the values,cultures and history of the business. Communication is a key factor when it comes to employees. The more you communica...

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