Added by on 2012-09-21

Praise can do wonders

Expressing sincere admiration can win over all types of customers. Take these steps to pour on the praise:

Commit to giving compliments each day. Example: If you’re going to meet with customers at a conference, try to praise at least every other individual you talk with.

Base praise on behaviour. Vague compliments sound phoney. But if you comment on a smart action that someone takes, you’ll build rapport. Example: “I liked the way you examined that antique. You knew just where to look to confirm its authenticity.”

Show interest. If you like what someone is wearing, say more than “That’s a nice shirt.” Ask questions such as “Where did you get it?” or “Are you happy with it?”

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