Tag: online customers

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How to identify your online customers

Added by 7 years ago

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Although you already know your existing offline customers, you can never assume that your "new" online customers will have the same needs or wants as your traditional customer base. The online customer can be a cha...

How to keep online customers satisfied

Added by 7 years ago

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Just because you cannot see your customers, it doesn't mean they have lowered expectations when it comes to customer service. So how do you encourage customer loyalty without sacrificing profitability? It means not...

How to reach new and old customers

Added by 7 years ago

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Encouraging already established clients to use the online arm of your business can be tricky. It is important not to alienate them by forcing them to use the Internet to access your business information or buy product...

What are online customer concerns?

Added by 7 years ago

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Security and privacy are at the top of the list when it comes to customer concerns about going online and using their credit cards. Of course, it is up to you to address these concerns. The way to do this is to know w...

Why dotcoms bomb

Added by 7 years ago

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You may have heard talk about dotcom bombs and how the bottom fell out of the e-commerce industry. It is true, many companies were burnt early when e-commerce zoomed onto the Internet. However, those failed dotcom com...