Where once we used to haunt the mailbox for news and information, now the majority of Australians are looking at their emails. However, because most business people receive many, sometimes hundreds of e-mails a day, to make a good impression, make sure your email messages are clear, compelling and professional. Follow these guidelines:
Write in clear, slightly formal language. So write in complete sentences and forego using web shorthand such as “r u” for “Are you.” Don’t forget: This is a business message; you’re not writing to friends.
Include your full name, e-mail address, phone and fax numbers, so recipients can easily reach you. Most e-mail programs allow you to automatically include this information.
Use positive language. For example, instead of “We can’t have them there until June 15,” write “You should receive them on June 15.”
Print your message to proof read before sending; it’s easier to catch embarrassing errors on paper than on screen.
Use humour and sarcasm with caution. They don’t translate well to email.
Never send an email message when you’re angry or upset.