Support Policy

NEW CUSTOMERS – AUTOMATICALLY RECEIVE THE FREE PLAN

When you purchase any of the MAUS products you will receive

  • 12 months of guaranteed FREE software support
  • 12 months of guaranteed FREE software issues/patches/bug upgrades
  • 12 months of guaranteed FREE activation code release in case the software needs to be re-installed on different machines.
  • 3 months of product or version upgrades as a result of feature enhancements if desktop. 12 months if cloud based.
  • Cloud software requires either annual or monthly renewal (you can chose the term which you prefer when applicable.)

MAINTENANCE & SUPPORT POLICY/PLAN

At the end of 12 months you may wish to upgrade to our maintenance and support plans.

Note – cloud must remain on subscription to continue using the software.

Cost of Subscription

The cost of subscription is $99 or 25% of the purchase price, whichever is greater. Subscription must be purchased either at the time of purchase or within 30 days of the expiry of the existing policy.

Maintenance/Support Inclusions

The latest release of the software that you have purchased.
All release upgrades and enhancements for the next 12 months.
The ability to transfer licences to new machines or hardware without charge. (i.e. if your computer hard disk fails or you upgrade your computer)
Telephone technical support
Membership to the MAUS VIP club which entitles you to:
o Discounts of 10% on any of the MAUS product range
o VIP offers of up to 50% on selected MAUS products or promotional deals
o Access to our free resources for VIP members such as the MAUS Business Club.
Business Analysis Interview (as per your request, one of our Business Coaches will contact you for a free 1 hours Business Development session)

Great return on Investment

MAUS is constantly upgrading our software. Adding features and listening to customer feedback.

Given that your subscription includes feature releases and unlock management as well as support this is exceptional value. The average customer will need to re-install their software at least once on a new computer each year to two years.

If you do not renew then you will need to pay the $69 fee for unlock. In addition most products are upgraded at least on a per annum basis. With some products having 3-5 upgrades in a year.

That means that you only need to upgrade the products once every four years to get your money back.