Category: Business Advice

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The importance of customer service

Added by 8 years ago

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What exactly is Customer Service? If you had to allocate it as a separate expense in your financials, would you include it under Marketing, perhaps Advertising or even as an item in your Trading Account under Cost of ...

The drawbacks of being online

Added by 8 years ago

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The online world is not for everyone. In the rush to take advantage of the Internet, many businesses fail to take into account that like any start-up company, starting a Web site can have its drawbacks. In the most ex...

The do’s and don’ts of becoming a franchisee

Added by 8 years ago

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Franchising can provide a satisfactory entry into business for many people. You should be copying an already successful and proven formula with training, advice and marketing provided by the franchisor. However, ke...

The different types of franchises

Added by 8 years ago

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As franchising has grown, its personality has evolved but its essential structure and purpose have stayed intact. Primarily, franchising fills the gap between two business parties, allowing them to maintain a relat...

The cracked pot

Added by 8 years ago

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A water bearer in India had two large pots, each hung on each end of a pole which he carried across his neck. One of the pots had a crack in it, and while the other pot was perfect and always delivered a full portion ...

The best customer service ideas

Added by 8 years ago

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You know the stories: There's the legendary tale of a Nordstrom clerk who refunded the price of a customer's tires, even though Nordstrom doesn't sell tires. And who could forget the one about a Midwest Express emp...

Stay alert to credit card fraud

Added by 8 years ago

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There are a number of suspicious behaviours which can help highlight a potentially fraudulent act by a customer using a credit card. Knowing what to look for is important. Watch out for large orders placed without ...

Sniffing out shoplifters

Added by 8 years ago

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Sniffing out shoplifters When it comes to security, the biggest thorn in the retail industry's side has to be shoptlifting. Small business owners should have a definite policy regarding shoplifters. A store with...

Should you relocate your business?

Added by 8 years ago

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Your business location can be important, particularly for a service/retailer. Initially, you may have started your company by leasing the cheapest premises available but now you have grown and want larger or better fa...

Servicing your customers with guilt-free selling techniques

Added by 8 years ago

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Employees don't sell. They hate the idea. They don't know how. Who could blame them? The boss blames the employee. The employee thinks the boss is a con artist. Selling, like all work, is supposed to be joyful. That’s...