This is a sample policy created with the MAUS Quality Assurance program, available here.
Monitoring and Measurement
COMPANYNAME has guidelines for all employees regarding Monitoring and Measurement
The purpose of this policy is to explain the general procedures relating to Monitoring and Measurement
The following guidelines are to be adhered to by all managers, supervisors and employees.
8.2.1 CUSTOMER SATISFACTION
COMPANYNAME has implemented methods of collecting feedback from customers on their perception of product and service provision. Data collected from these methods will be analysed for trends and with the view of identifying areas where improvements can be made and reviewed in future.
8.2.2 INTERNAL AUDIT
COMPANYNAME will institute a procedure for regular internal auditing of our quality system. This will be designed to:
Conduct audits on a scheduled basis at regular intervals;
Identify any areas of the organisation where operations do not conform with the requirements of our quality system;
Provide a report to responsible management for action to be taken on correcting any non-conformance;
Follow-up to ensure that corrective action has been effective;
Identify possible improvements to the quality system;
Maintain records of internal quality audits.
Internal audits will be conducted by suitably trained personnel. The auditors will be independent from the areas that they are auditing.
Refer Procedure: QP 3.16 Internal Quality Audits
8.2.3 MONITORING AND MEASUREMENT OF PROCESSES
Processes affecting product quality will also be measured with data recorded and analysed on a regular basis.
Critical processes will have their capability measured and analysed as the starting initiative for improving their performance
8.2.4 MONITORING AND MEASUREMENT OF PRODUCT
COMPANYNAME monitors and measures the product (or service) to show that it continues to meet stated requirements at specified points in the production (or delivery) process. Where product does not meet specifications, correctives action will be identified and carried out. This will be followed up to ensure the problem does not recur. The person releasing the product for delivery to the customer will be indicated on the test records.