MAUS Business Systems

About MAUS

About MAUS

MAUS Business Systems is an award winning, leading publisher of software. MAUS continues to deliver software solutions which have been developed for over 20 years and have won numerous awards, the latest including “National Small Business Champion for Information Technology” in Australia. We are recognised as the global standard in strategic, business and operational planning systems.

MAUS Business Management Software - Winner of BEST Software for Australian Business Awards

MAUS Business Management Software – Winner of BEST Software for Australian Business Awards

MAUS has supplied software to more than 60,000 SME’s and over 10,000 Advisors and Consultants in over 55 countries, with all software developed in house by MAUS, an Australian owned company.

With our experience and expertise we have continued to produce multi award-winning products plus a range of technology and services to help Business Advisors and SME’s achieve exceptional results. MAUS has a compilation of tools we have developed in co-operation with leading industry experts.

Cloud Security

SSL Certified

MAUS Business Systems has invested considerable expense into network security and contract these services to a third party provider. Our provider’s network provides extensive resilience through the use of multiple diverse network carriers, multiple fiber carriers and four (4) failover / redundant BGP border routers. Our network design removes single points of failures wherever possible and introduces N+1 design principals. Switching fabric is 10GE and 1GBPS utilizing Rapid Spanning Tree to ensure layer 2 redundancy. Firewalls (not shown in this diagram) use state full failover to secondary HSRP devices. At the date of this document, Web24 has maintained 100% network availability since the introduction of our multiple diverse network carriers.

Main Supply

Power to all hosting systems is conditioned and supported by 4 high capacity UPS.
Power is distributed through multiple Power Distribution Units (PDUs).
The environment is supported via a high capacity generator supply.
In the event of an interruption to mains supply, Web24 power loads will be temporarily supported by UPS battery power while the on-site generator is engaged. If the interruption is brief, the power loads will remain supported by the UPS, otherwise the power loads will be automatically transferred to the generator supply.

Air Conditioning

The Melbourne IDC has 18+ Process cooling units, of which four are separate air cooled units.
All air conditioning units are supported by the emergency power backup systems.

Building Management

The Melbourne IDC has a Building Management System (BMS) that provides automated control and monitoring of all building services and environmental support systems.
Critical functions are alarmed and monitored 24×7 by staff for immediate intervention and control.
Critical environmental services are continuously monitored.

Fire Detection and Suppression

Fire detection systems installed in the Melbourne IDC include Passive Smoke Detectors (under floor, ceiling and above ceiling), Thermal Detectors (under floor, ceiling and above ceiling) and VESDA (Very Early Smoke Detection Apparatus). The fire detection systems are integrated with the BMS, and monitored by the NOC.
VESDA detects early signs of smoke particles within the data centre by actively sampling the air.

Security

Physical and electronic security is managed by the Security/Administration office.
Entry into the Data Centre for visitors and customers is via the Main Reception which has a staffed Security Station. Access is strictly by appointment.
Customer security cages in the Data Hall are individually keyed. Issuing of keys is controlled by the Security/Administration office.
CCTV cameras are continually active
The site has ASIO T4 certification.
In 2006 the site obtained the ISO 27001 certification.

Cabling Topology & Data Providers

Multiple telecommunications carriers are used to supply the external data communications links, enabling external connectivity redundancy. Currently these providers are Vocus Connect, Pipe Networks, Verizon and UECOMM
Category-6 cabling is used throughout the facility, and fibre-based connections can be used between the Data Hall and Node.
All cabling is laid in suspended trays that run under walkways between the caged areas. This design allows ready access for laying new cables to a new or existing cage, without having to enter a customer’s caged area.
Power and data are segregated as per Australian electrical and telecommunications installation standards.

Refunds & Subscription Policy

Ordering MAUS Software is 100% risk-free.

All our products come with a 30 day purchase trial period. If for any reason you would like to return the product, you must do so within the 30 day purchase trial period for a refund (No reason needed). MAUS Business Systems provides this flexibility to ensure that all our customers are satisfied with their purchases.

Refund Policy:

We offer a “no questions asked”, 30 days, money back guarantee return policy on all our software products. If you’re not 100% satisfied, please let us know! If for any reason you would like to return a product, you must do so within the 30 day purchase trial period to be eligible for a refund. All product refunds are bound by the following conditions

Refunds on all goods are paid by cheque (excepting credit card purchases, which are credited to the debited account).
If a refund is requested within the first 30 days after purchase, a customer may choose between a refund, exchange or credit.
The 30 day period of the purchase trial commences once the product access has been received either email or delivered to the nominated delivery address.
The delivery charge on all products is non refundable.
If you have purchased a suite or bundle of products, subsequently obtained a discount, and wish to return part of the suite or bundle, the refunded amount is the difference between the invoiced amount  and the recommended retail price of the products kept.
All decisions on refund amounts are determined by, and only by MAUS, and are final.
Please note that there is no refund available for product upgrades, renewals or additional user licenses.
Products returned after the 30 day period are non refundable.

Any questions regarding our Refund Policy please call the MAUS Team at 1300 300 586

 

Subscriptions Policy:

For Cloud Software Only:
Initial Subscription Your payment for the initial term will extend cover for your MAUS subscription for the full duration of that term. If you are not 100% satisfied with your subscription, please notify us within the first 30 days to receive a full refund of your fee. Renewal of Subscriptions (Annual or Monthly) For annual subscriptions you will be automatically notified about your subscription expiration date at least 30 days prior to subscription end. Your subscription will then automatically renew at the end of the term if you do not cancel 14 days before subscription end. If your subscription term is monthly, your subscription will automatically renew at the end of each month unless cancelled in writing. Please email us at admin@maus.com.au for more information. Information provided on this order form is subject to our Privacy Policy. By submitting your order, you are agreeing to our Subscription Terms of Service.

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