Teamwork & Creating a Successful Business

Teams, in one form or the other, are often at the heart of many businesses. The ability of a team of employees that can work together and complement one another, can often make or break a business.

This is why knowing what to look for when it comes to building teams and encouraging employees to work as team members is extremely important.

Working as a team can be a relatively simple concept, however, under the surface they can be quite complex and intricate, especially when dealing with human emotions such as jealousy, and competitiveness. Understanding the essential ingredients when it comes to building successful teams is important.

Here we take a brief look at some of the reasons why a team may become dysfunctional:

Lack of education about teams. Those working within a “team” environment should be aware of how the team works. Each should have knowledge of each other’s roles and how each person impacts on another.

Lack of team structure. For a team to be successful it should be structured correctly. This means each “player” knows their boundaries, expectations and limitations. They should each be aware of the business’ vision, mission, systems, etc.

Lack of communication. An integral part of teamwork is communication. It is imperative that the left hand knows what the right hand is doing. It is also important that the “designated decision-maker” is known by all team members.

Additional issues to consider when building a team

Building a successful team can be integral to your success. Here we look at additional factors to consider.

Lack of purpose. Teams need to be given a purpose. If team members don’t understand why the team has been implemented, or the rationale behind the groupings, they won’t know what is expected of them. Rewards and performance appraisals can be a big help when it comes to instilling purpose into a team environment.

Lack of time. It must be realised that it will take time for the team to “fall into place” as members begin to learn each other’s strengths and weaknesses. In turn, they will also come to know how each member fits into the team. Creating teams, especially in the sales area, takes planning and time.

Lack of training. In many cases, depending on the type of business, a successful team can also be built on the correct training. By having each team member trained in all aspects of what needs to be achieved, you will ensure that each team member will be able to “pull their weight” without having to distract or rely on other team members for assistance or guidance. While additional training may cost extra, it is worth it in the long run if the team member is to become more productive.

The PDCA Model & It’s Role in Continual Improvement

The Plan, Do, Check, Act (PDCA) Approach is a buzz word across many organisations that are looking to improve their systems and processes to ISO 9001 Standards – but what does this actually mean in practice? And how does this help improve an organisations goal towards continual improvement?

This approach is broken down into four stages which each have a roll-on effect to the following. This process is then repeated – giving the opportunity to refine solutions and implement continual improvement.


This stage sets the objectives of what is aiming to be achieved. It will also look at the process to deliver the results. This is important to fully understand the situation at hand and make sure the relevant analysis is in place. Throughout this, it’s important to plan the Design and Development of the study to  identify the areas being addressed and the desired outcome.


This is where the actions of what is planned is carried out. At this stage, controls need to be identified for the operation, as well as product/service requirements. Any non-conformities within the process will need to be addressed. A Non-Conformance Report will help identify the issues and the possible causes.


This step analyses the effectiveness of the previous step and monitors, measures, analyses and evaluates to see if the proper expectations have been met. It is commonly best practice for top management to conduct a Monthly Review Meeting to assess the effectiveness of the system and monitor if any changes need to be addressed.


Following the previous step, this section will involve the actions that have previously been addressed to eliminate the causes of non-conformities. A Corrective & Preventive Action procedure should be followed to ensure that action is taken to remove potential and real causes of the non-conformances.

Following this, the cycle is then repeated again, which leads to further improvements to the quality system. Management will review the outcomes of all audit & review outputs and develop a new or refined objective during the next Plan stage.

If you are looking at improving your current QA systems and processes, click here to view the MAUS tools and see why over 60,000 SME’s have chosen us for their business improvement solutions.

Should You Become ISO 9001 Certified?

Imagine operating under a poor quality management system — selling poor quality products with complete disregard to improving, incurring large costs associated with constant repairs and reworkings and the lack of returning customers, putting even more pressure on your marketing to generate new sales. For these reasons and more, it’s unsurprising that more and more businesses are becoming ISO 9001 certified.

In 2017, there was 12,163 ISO 9001 certificates issued in Australia alone, a steady 38% growth compared to 2010 figures. This shows that more and more businesses are seeing the value of implementing a compliant QMS system and third party accreditation.

figures taken from

So why should you be looking at ISO 9001 certification? Below are the top 10 reasons why businesses should be looking at undertaking ISO 9001 certification:

1. Improved Processes
Seems pretty obvious right? Aligning with the global standard in Quality Management would improve your internal procedures and processes. However we can also look at the other externalities as a result; If businesses are releasing higher quality products and services, not only are the costs associated with reworks and revisions lowered, but there is also a higher chance of returning customers — taking pressure off marketing to generate new sales.
Free QMS Process Definition from MAUS Business Systems

2. Better Decision-Making
As we know, good decision making is key to business success. The structured framework of ISO 9001 allows management to make fact-based decisions. Certified ISO 9001 systems have in-built processes for gathering and analysing data which will give management insight into what is working and what needs improvement.

3. More Revenue & Profit
Customers want quality goods right? It’s no surprise that ISO-certified organisations are paid 7% more on average than non-ISO 9001 companies. In addition to this, 85% of companies with certification experienced more demand for their products or services as well as an increase in market share.

4. Support for Other Industry-Specific Standards
ISO 9001 also has the additional benefit in that it sets the foundation for other industry-specific standards, such as ISO 14001 (environmental management), ISO 20000 (IT services management), ISO 13485 (medical devices and ISO/TS 16949 (automotive industry). Implementing an ISO 9001 system first, makes the addition of other management standards quick and easy.

5. Better Credibility and Improved Perception
ISO 9001 certification is a clear, objective indication that a company is committed to quality. As the world’s most well-know quality standard, potential customers will automatically have a better perception of your company if you can advertise that you are ISO 9001 certified and compliant.

6. Meets Requirements for Government Contracts
Government contracts can be a lucrative opportunity for many businesses. Obtaining these contracts can often require a lot of hoops to jump through. ISO 9001 certification can help path your way for success in the public sector — in fact, many government agencies such as Vic Roads require ISO 9001 certification as a prerequisite.

7. Reduced Costs
Many business often say that they are not going through certification due to the cost. However what are the costs if you don’t undergo certification? Not only will you miss out on revenue (see point 3), but think about the unneeded costs of wasted on reworks, repairs, rejected products and recalls? With improved operational processes, production and service provision will become efficient and error-free.

8. Smoother Ordering and Customer Interaction
ISO 9001 certified companies have an improved order process in place. The communication of customer orders will become smoother, misunderstandings will be avoided and there won’t be a need to ask the customer repeated questions. This will only increase the efficiency of your business.
Free Customer Communication Procedure from MAUS Business Systems

9. Greater Customer Satisfaction
If your operational processes are running smoothly and more efficiently, your customers will be happier. This leads to increased customer satisfaction and loyalty. This would subsequently have a positive impact on the bottom line!

10. No Need To Re-Invent The Wheel
Not only does ISO 9001 provide a proven quality framework for your company’s QMS, it is also recognised as the gold standard. Using ISO 9001 as the foundation of your quality management system leverages tried and true processes created, tested and implemented by international experts and top companies worldwide!

This should hopefully give you some insight into the key benefits of ISO 9001 certification. If you are looking to get started, MAUS offers market-leading tools and templates to save you 50–90% of the time in creating and maintaining your QMS. Simply email to find out more.

MAUS Announces Expansion of International Network


MAUS a SAAS publishing and consultancy group continues to build and grow MAUS throughout Australia and around the world.

“We are very proud to announce the successful addition to our ranks of 11 highly capable business advisors that will service the Australian, New Zealand, United States and Indian markets” says Peter Hickey, the CEO and founder of MAUS. “These new advisors that have just completed training will offer business advice and help small to medium sized businesses. Our tools and training are designed to help business advisors, accountants and financial advisors around the world to build a successful practice based on our methodologies which have been implemented in over 60,000 businesses around the world.”

Having just completed our November training we would like to welcome Louise McNeich, Vishwas Deshpande, Colin Cass, Chris Turner, Rick Wilcox, Andrea Wilcox, Nigel Dobel, Michel Maingard, Greg Lanyon, Sukumaran Poosamy and Genevieve Pentony to the MAUS Network!

Our offer to consultants, accountants, financial advisors and anyone wanting to startup a new consultancy

Are you passionate about helping business owners achieve success? Do you want someone to provide you with hand holding, step by step instructions and mentoring? If you want to have one of the most respected brands in this area work with you and provide you with all the tips, secrets and best practices that we have learnt over the last 20 years. Don’t re-invent the wheel! Learn how to become a highly successful business consultant / coach just like our most recent graduates through the MAUS accredited training program.

Learn how to:

– Attract new clients using state of the art marketing and lead generation tools

– Justify your fees by adding value to your clients with resources costing millions of dollars to develop

– Grow your business by turbo charging your first few months with training, confidence building and proven client acquisition models

– Implement best of breed client methodologies

Sydney Business LOVE ‘Your Business Success’ Coaching Course


The journey starts here…

MAUS launched its first ‘Your Business Success’ group coaching course today in Sydney, NSW. Over 14 working professionals attended the course from various backgrounds who are all looking to learn more about how they can build a more profitable and systemised business.

The course was being run by the CEO/Founder of MAUS, Peter Hickey who started his business with no capital from his bedroom, built a multi-national enterprise and then sold it to a multi-national.

Month one of the course was extremely well received with average review rating from 8 to 10.

All attendees thoroughly benefited from the experience and are already looking forward to implementing the new strategies from month one’s curriculum.

We look forwarded to seeing the attendees again in May for month two of the course.

The MAUS Team

Learn how to build a high performance business

Do you feel like your business should be performing better? Do you feel like you are working harder than everyone else? Are you unsure where you are going and how to get there? Are your staff in need of motivation?

Join our “Your Business Success” Group Coaching Course and get re-inspired and invigorated. The course involves meeting once a month with the business owner and one of your employees and working a simple blueprint to improve your business over the 12 month program.

Watch the below video to get a flavour of the course:

You will walk away with a more profitable, systemised and automated business where your employees will be driving the business to the next level.

This powerful “YourBusinessSuccess” Group Coaching Program provides you with a “step by step” process to build your business to a new level of success. Includes a “How to” workbook outlining the simple steps, access to advisors, advice from 84 top entrepreneurs on videos, resources, diagnostics, software & more.

Each month we meet for a live 3 hour session. We review your successes, obstacles and talk about the next level of improvement in your business. You are then given the tools, software and templates to introduce into your business over the next 30 days.

You will also receive the entire range of SME Business Software free as part of the course.

Now signing next intake…
April intake has limited spots

There are many problems that we see all too often affecting the majority of businesses. The good news is that many of these can be addressed with very little time and cost invested. Get ahead of the game and get your business off to the best start for 2017. Courses running in most states….. ask about our early bird offers.

What is a one page business owner exit plan?

What is a one page business owner exit plan?

As advisors our goal has always been to help Business Owners start a discussion about their eventual exit and ensure they touch upon the most important issues well before any planned succession.

Exit and succession planning is often portrayed as complex. The One Page Exit Plan© is an easy to understand, straight forward process designed to help simplify all the complexities a business owner faces in developing an exit plan.

For business advisors the One Page Exit Plan© presents a great framework to structure a long term, highly profitable business advisory engagement.

Characteristics of the One Page Exit Plan©:

  • A One Page Exit Plan© is a visual, simple to understand guiding document.
  • Educational for the business owner(s), helping them to understand the process and communicate to key stakeholders.
  • Enjoyable to develop.
  • Dynamic by nature, easy to update and modify.
  • Enables alignment for both advisors & owners and acts as a scoreboard & roadmap.
  • Can provide the driving force and narrative for multiple advisors ensuring they are all on the same page.
  • Can be done initially as a simple exercise but has the ability to be the framework for weeks/months and even years of driving actions.
  • It connects the dots. Decisions about a Business Owner exit are often made in isolation without an understanding of the impact and relationship between business matters, personal financial planning and the owner’s personal wellness.
  • Should be done quarterly or every 6 months to help the business owner stay on track and see progress (like losing weight!)

To be most effective within business, this One Page Exit Plan© will also require additional detailed analysis & action plans, as well as a constant review process that revisits objectives and progress every 90 days.

Below is an example of a small sized business One Page Exit Plan©.

What are the benefits?

  • The One Page Exit Plan© ensures that the shareholders, family, stakeholders and advisors are aligned and all on the same page.
  • The Exit Planning process delivers the biggest impact when owners receive expert guidance from a number of professional advisors on a variety of factors.
  • The One Page Exit Plan© should be used as a tool to summarize your goals and make sure your advisors, family and stakeholders are working toward a successful and coordinated exit transition.

This output is all automated in the MAUS ValueMax software designed to help advisors deliver exit planning services to their clients. For more info – Click Here

Peter Hickey, CEO, MAUS Business Systems best selling “One Page Exit Plan© Workbook” is available at amazon and is a must read for all business owners and advisors looking to educate themselves on the topic. You can purchase the full workbook on the following link – Click Here


MAUS Advisor of the Year 2018!

Congratulations to Kerry Boulton our MAUS Advisor of the year for 2018!

As a thought leader and expert in the exit planning space, she’s helped many business owners blow their exit goals out of the water.

Throughout the year Kerry has gone above and beyond in helping coordinate the MAUS Victoria chapter and provided invaluable feedback that has helped us drive innovation.

“Kerry thank you for your contributions this year it’s our pleasure to  have you as part of the MAUS Accredited Partner Network.” Peter Hickey, CEO, MAUS Business Systems.

MAUS Advisor of the Year

MAUS Certified Advisor Course Success!

certified advisor

It was great to see over 70 professional accountants, financial planners, business brokers and consultants at the MAUS Certified Advisor course in Manly last week! It was a great day of networking and education for all involved.

We’d like to thank our keynote speakers Peter Hickey, David Staughton, Mark Holton, and Dale Coutts for sharing their insights and tips on building successful advisory practices.

Throughout the day all advisors participated in a highly engaging business simulation game designed to teach advisors why it’s so important to explore more than just financial metrics in delivering advice.

Congratulations to our Business Olympics simulation winners Global Brewing for taking out the highest profit earnings throughout the game!

In partnership with the Institute of Advisors, MAUS would like to congratulate all advisors who participated in the course on their recent certification. We’re looking forward to hearing their success stories as they continue to help SME’s around the world achieve success!


MAUS Exciting Updates and Announcements

Hi Everyone,

A bit of the WOW factor happening at the moment.

  1. Our conference…book now! We have confirmed David Staughton Australian famous circuit speaker and Mark Holton equally renowned on the circuit with accountants- as speakers. Sydney October 25th/26th
  2. This is an action-packed conference…we will be running a simulated business and competing against each other
  3. New product launch….lots to unveil!!!


  1. KPI Dashboard….simplified interface.
  2. VCFO….Traffic lights now on home Page

    3. MILESTONES & PROJECTS…check it out this should be one of your number one client tools