The PDCA Model & It’s Role in Continual Improvement

The Plan, Do, Check, Act (PDCA) Approach is a buzz word across many organisations that are looking to improve their systems and processes to ISO 9001 Standards – but what does this actually mean in practice? And how does this help improve an organisations goal towards continual improvement?

This approach is broken down into four stages which each have a roll-on effect to the following. This process is then repeated – giving the opportunity to refine solutions and implement continual improvement.

Plan:

This stage sets the objectives of what is aiming to be achieved. It will also look at the process to deliver the results. This is important to fully understand the situation at hand and make sure the relevant analysis is in place. Throughout this, it’s important to plan the Design and Development of the study to  identify the areas being addressed and the desired outcome.

Do:

This is where the actions of what is planned is carried out. At this stage, controls need to be identified for the operation, as well as product/service requirements. Any non-conformities within the process will need to be addressed. A Non-Conformance Report will help identify the issues and the possible causes.

Check:

This step analyses the effectiveness of the previous step and monitors, measures, analyses and evaluates to see if the proper expectations have been met. It is commonly best practice for top management to conduct a Monthly Review Meeting to assess the effectiveness of the system and monitor if any changes need to be addressed.

Act:

Following the previous step, this section will involve the actions that have previously been addressed to eliminate the causes of non-conformities. A Corrective & Preventive Action procedure should be followed to ensure that action is taken to remove potential and real causes of the non-conformances.

Following this, the cycle is then repeated again, which leads to further improvements to the quality system. Management will review the outcomes of all audit & review outputs and develop a new or refined objective during the next Plan stage.

If you are looking at improving your current QA systems and processes, click here to view the MAUS tools and see why over 60,000 SME’s have chosen us for their business improvement solutions.

Should You Become ISO 9001 Certified?

Imagine operating under a poor quality management system — selling poor quality products with complete disregard to improving, incurring large costs associated with constant repairs and reworkings and the lack of returning customers, putting even more pressure on your marketing to generate new sales. For these reasons and more, it’s unsurprising that more and more businesses are becoming ISO 9001 certified.

In 2017, there was 12,163 ISO 9001 certificates issued in Australia alone, a steady 38% growth compared to 2010 figures. This shows that more and more businesses are seeing the value of implementing a compliant QMS system and third party accreditation.

figures taken from https://www.iso.org/

So why should you be looking at ISO 9001 certification? Below are the top 10 reasons why businesses should be looking at undertaking ISO 9001 certification:

1. Improved Processes
Seems pretty obvious right? Aligning with the global standard in Quality Management would improve your internal procedures and processes. However we can also look at the other externalities as a result; If businesses are releasing higher quality products and services, not only are the costs associated with reworks and revisions lowered, but there is also a higher chance of returning customers — taking pressure off marketing to generate new sales.
Free QMS Process Definition from MAUS Business Systems

2. Better Decision-Making
As we know, good decision making is key to business success. The structured framework of ISO 9001 allows management to make fact-based decisions. Certified ISO 9001 systems have in-built processes for gathering and analysing data which will give management insight into what is working and what needs improvement.

3. More Revenue & Profit
Customers want quality goods right? It’s no surprise that ISO-certified organisations are paid 7% more on average than non-ISO 9001 companies. In addition to this, 85% of companies with certification experienced more demand for their products or services as well as an increase in market share.

4. Support for Other Industry-Specific Standards
ISO 9001 also has the additional benefit in that it sets the foundation for other industry-specific standards, such as ISO 14001 (environmental management), ISO 20000 (IT services management), ISO 13485 (medical devices and ISO/TS 16949 (automotive industry). Implementing an ISO 9001 system first, makes the addition of other management standards quick and easy.

5. Better Credibility and Improved Perception
ISO 9001 certification is a clear, objective indication that a company is committed to quality. As the world’s most well-know quality standard, potential customers will automatically have a better perception of your company if you can advertise that you are ISO 9001 certified and compliant.

6. Meets Requirements for Government Contracts
Government contracts can be a lucrative opportunity for many businesses. Obtaining these contracts can often require a lot of hoops to jump through. ISO 9001 certification can help path your way for success in the public sector — in fact, many government agencies such as Vic Roads require ISO 9001 certification as a prerequisite.

7. Reduced Costs
Many business often say that they are not going through certification due to the cost. However what are the costs if you don’t undergo certification? Not only will you miss out on revenue (see point 3), but think about the unneeded costs of wasted on reworks, repairs, rejected products and recalls? With improved operational processes, production and service provision will become efficient and error-free.

8. Smoother Ordering and Customer Interaction
ISO 9001 certified companies have an improved order process in place. The communication of customer orders will become smoother, misunderstandings will be avoided and there won’t be a need to ask the customer repeated questions. This will only increase the efficiency of your business.
Free Customer Communication Procedure from MAUS Business Systems

9. Greater Customer Satisfaction
If your operational processes are running smoothly and more efficiently, your customers will be happier. This leads to increased customer satisfaction and loyalty. This would subsequently have a positive impact on the bottom line!

10. No Need To Re-Invent The Wheel
Not only does ISO 9001 provide a proven quality framework for your company’s QMS, it is also recognised as the gold standard. Using ISO 9001 as the foundation of your quality management system leverages tried and true processes created, tested and implemented by international experts and top companies worldwide!

This should hopefully give you some insight into the key benefits of ISO 9001 certification. If you are looking to get started, MAUS offers market-leading tools and templates to save you 50–90% of the time in creating and maintaining your QMS. Simply email kennym@maus.com.au to find out more.

MAUS is hiring – Sales and Marketing Coordinator. Apply Now 1300 300 586

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Great career path in marketing and/or sales! Suit marketing graduate or someone with retail experience looking to start a marketing career.

  • Exciting opportunity to work with a leading software publisher. IT is the fastest growing industry in the world!
  • Seeking enthusiastic, motivated Sales & Marketing Coordinator.
  • Northern Beaches area. Entrepreneurial role.
  • All marketing training provided. Suit someone just beginning a career.
  • You will be given the opportunity to get involved in all marketing and sales activities, including your own product to manage.
  • You will be given product management duties from day one and taught to think like an entrepreneur and take ownership.
  • Work with a positive and supportive team, predominately under 30 years old!

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Who we are:

MAUS Business Systems is an innovative Australian owned software company providing an award-winning range of technology and services to markets in Australia and around the world. We have been operating for over 25 years and are recognised as the global standard in our industry.

Located in Brookvale on the Northern Beaches….offering a great work-life balance, with facilities including a swimming pool and gym. www.maus.com.au

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Who we are looking for:

This is an entry-level role, perfect for an enthusiastic, motivated person that wants to be a part of a dynamic team and fast-paced environment. This role provides excellent career development with training in sales, social media, advertising, PR and strategic planning. We offer a choice of career pathways depending on your skills and expertise. You will be in a dual role of account management/sales and marketing.

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What you’ll do:

As a Sales & Marketing Coordinator @ MAUS you will work as part of a close-knit team and be responsible for:

  • Managing and defining the marketing strategy for all incoming leads
  • Supporting the marketing & sales team with marketing projects
  • Implementing and designing marketing campaigns to reach product group budgets
  • Following up all contacts and enquiries to MAUS
  • Product Management responsibilities including competitor analysis and increasing awareness of branding through SEO, advertisements, PR releases etc.

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To be successful in this role you will have:

  • Either hold a Certificate / Degree in Marketing or Business or want to start
  • 1 – 2 years of Sales / Marketing experience preferred but not compulsory
  • Strong written & verbal communication skills
  • The ability to multi-task in a fast-paced environment
  • Time management skills and be highly organised
  • Enthusiastic and eager to learn and develop skills
  • The ability to develop new ideas and be self-motivated with projects.

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Why MAUS?

At MAUS we value hard work and commitment, realising that it is our team that will help shape our future. Our team work in a fast paced environment and love being challenged. If this sounds like the right fit for you, send your resume and cover letter to admin@maus.com.au or if you have any questions give us a call on 02 9907 1669.

MAUS welcomes new ValueMax® Certified Advisors in Melbourne, VIC

Great day training our newest ValueMax® Certified Advisors in Melbourne!

MAUS launched its  ‘ValueMax®’ exit & succession planning course last week in Melbourne, VIC. Over 14 working professionals attended the course from various backgrounds who are all looking to learn more about how they can build a profitable exit & succession practice.

The course was being run by the CEO/Founder of MAUS, Peter Hickey who started his business with no capital from his bedroom, built a multi-national enterprise and then sold it to a multi-national

The course was extremely well received with average review rating from 8 to 10.
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All attendees thoroughly benefited from the experience and are already looking forward to implementing the new strategies.

We look forward to seeing you at future MAUS events.

The MAUS Team

 

 

BECOME A VALUEMAX CERTIFIED® ADVISOR

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Suitable for accountants, business advisors, professional advisors, business coaches and new start advisors.

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Exit Planning is the fastest growing profitable niche for advisors, accountants, wealth planners and business coaches. As a ValueMax® Certified Advisor you’ll be educated in the entire exit & succession process, and then shown how to use and effectively leverage the MAUS software to build a profitable exit planning income stream.

Goals during the course:

  • THEORY: To provide an overview of the exit planning process and highlight the most important areas. Sample client diagnostics, tools and processes.
  • SOFTWARE: To provide a deep dive training into how to use the ValueMax software to generate assessments, action plans and create reports such as the One Page Exit Plan©
  • REVENUE & IMPLEMENTATION: How to leverage the credential and software to win new business.

WHO SHOULD TAKE UP THIS GREAT OPPORTUNITY

• Those wanting to tap into a 6000 billion dollar blue ocean opportunity.
• Those with a passion for helping others achieve their business goals.
• Those looking to retire from their career, but still have more to offer the business community.
• Those looking to become their own boss in an exciting and diverse industry.
• Those with the drive to establish a career in the business consulting industry.

 

WHY SHOULD I DO THE COURSE?

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Unparalleled experience – MAUS has 20 years of experience in business advisory lead generation, training, business models, methodologies and software.

Can you afford to ignore the secrets and lessons learnt by a company that has serviced over 60,000 customers and 10,000 business advisors worldwide?

learn how to win clients and build a profitable practice from practicing professionals earning 6 figures.

Walk away ready to approach your first client – Have the tips, secrets, structure and fire power to confidently approach your first client. Receive software, accredited framework, client handouts.

 

WHAT RECENT ATTENDEES ARE SAYING?

 

“I have been working as an Accountant advising SME’s for over 20 years. I have been searching for a program that brings everything together for us as Advisors to implement and execute with SME’s. [This program] does it for us”.

Mike Crowley, Mike Crowley & Assoc.

 

If you want to hear more about our upcoming courses don’t hesitate to call the team on 1300 300 586 or email sales@maus.com.au

[biginfobox color=”#1e73be” textcolor=”#ffffff” title=”Download Brochure” href=”https://www.maus.com.au/wp-content/uploads/2018/04/ValueMax_Certification-1.pdf” button_title=”Click Here”][/biginfobox]

Accountants & Bookkeepers now have a simple way to offer Advisory Services

That’s a wrap!!

Thank you to all that we met out at the fantastic
QuickBooks Connect event on Thursday!

It was great to meet with so many Accountants & Bookkeepers looking to offer business advisory services to their clients.

Trying to find a suitable solution can seem like a daunting task, however our aim at MAUS is to make transitioning to advisory services a simple and structured process.

With our experience and expertise, we have continued to produce multi award-winning products plus a range of technology and services to help Accountants & Bookkeepers achieve exceptional results.

 

 

Looking to grow your Advisory Services?

As shown at QB Connect, MAUS is at the forefront of providing simple solutions to Accountants, Advisors, Bookkeepers and Consultants to structure and automate your advisory services! We believe that offering Advisory services goes well beyond the numbers and that with correct systems behind you, providing excellent value to your clients has never been easier.

 

What can I achieve with MAUS?

As you may have seen at the event we have some great introductory offers available to those that we met with on Thursday. These offers are tailored for Accountants and Bookkeepers to ensure you can automate the below processes:

  • Win new clients with the MAUS Client Needs Analysis – Perfect opportunity for Accountants to offer a post-compliance audit of their clients business to try and transition traditional “compliance” clients to engaged advisory clients.
  • Produce a monthly one-page snapshot with MAUS KPI Dashboard – Keep your clients engaged and accountable month on month with the KPI Dashboard. Offering flexibility to measure your clients each month against financial and non-financial KPI’s will keep them engaged and accountable as you work towards longer-term goals.
  • Detailed financial analysis’ with the MAUS Virtual CFO – Feed in your clients’ data from XERO, QuickBooks, Excel or MYOB (Coming Soon) to produce detailed financial statements that allow you to identify any concerns or opportunities. Automatically identify your client’s break-even point and financial results with a full breakdown of ratios.

[biginfobox color=”#ff730e” textcolor=”#ffffff” title=”Take advantage of the 7 Day Free Trial from MAUS today!” href=”https://www.maus.com.au/consultants-accountants-downloads/” button_title=”Click Here”][/biginfobox]

 

MAUS launches ValueMax® Certified Advisor Course

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THE QUICKEST WAY TO GROW YOUR ADVISORY BUSINESS

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Suitable for accountants, business advisors, professional advisors, business coaches and new start advisors.

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Exit Planning is the fastest growing profitable niche for advisors, accountants, wealth planners and business coaches. As a ValueMax® Certified Advisor you’ll be educated in the entire exit & succession process, and then shown how to use and effectively leverage the MAUS software to build a profitable exit planning income stream.

Goals during the course:

  • THEORY: To provide an overview of the exit planning process and highlight the most important areas. Sample client diagnostics, tools and processes.
  • SOFTWARE: To provide a deep dive training into how to use the ValueMax software to generate assessments, action plans and create reports such as the One Page Exit Plan©
  • REVENUE & IMPLEMENTATION: How to leverage the credential and software to win new business.

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NEXT COURSE
Where – Level 2, Suite 209, 117 Old Pittwater Rd
Brookvale NSW 2100
When – Wednesday May 23rd 2018
Time – 8:30 sign in for 9-3pm course.

Where – Queensland, Australia
When – Friday May 4th 2018
Time – 8:30 sign in for 9-3pm course.

Where – Melbourne, Australia
When – Thursday May 31st 2018
Time – 8:30 sign in for 9-3pm course.

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WHO SHOULD TAKE UP THIS GREAT OPPORTUNITY

• Those wanting to tap into a 6000 billion dollar blue ocean opportunity.
• Those with a passion for helping others achieve their business goals.
• Those looking to retire from their career, but still have more to offer the business community.
• Those looking to become their own boss in an exciting and diverse industry.
• Those with the drive to establish a career in the business consulting industry.

 

WHY SHOULD I DO THE COURSE?

BusinessPeople[divider style=”single” border=”small” color=”#ffffff”]

Unparalleled experience – MAUS has 20 years of experience in business advisory lead generation, training, business models, methodologies and software.

Can you afford to ignore the secrets and lessons learnt by a company that has serviced over 60,000 customers and 10,000 business advisors worldwide?

learn how to win clients and build a profitable practice from practicing professionals earning 6 figures.

Walk away ready to approach your first client – Have the tips, secrets, structure and fire power to confidently approach your first client. Receive software, accredited framework, client handouts.

 

WHAT RECENT ATTENDEES ARE SAYING?

 

“I have been working as an Accountant advising SME’s for over 20 years. I have been searching for a program that brings everything together for us as Advisors to implement and execute with SME’s. [This program] does it for us”.

Mike Crowley, Mike Crowley & Assoc.

 

ValueMax Certification Course

Early Bird Special $499 (RRP $699)

[biginfobox color=”#1e73be” textcolor=”#ffffff” title=”Download Brochure” href=”https://www.maus.com.au/wp-content/uploads/2018/04/ValueMax_Certification-1.pdf” button_title=”Click Here”][/biginfobox]

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Upcoming Changes to Health and Safety Legislation

March 2018 will see ISO launch a new framework to maximise employee safety, minimise workplace risks, while also creating a better and safer working environment for both employees and employers. The ISO 45001 is set to replace the existing OHSAS 18001 and AS/NZ 4801 as the international standard in workplace health and safety. This system is set to follow a similar high level, structured approach to other ISO Management Systems such as ISO 9001 and ISO 14001.

This new standard will allow for a better methodology for:

  • Increased contributions and involvement by both workers and managerial staff.
  • An increased level of control over all associated risks for both the employee and employer.
  • Advanced pathways for managing legal documentation and expectations.
  • Increased monitoring and measuring of both on-site and off-site processes.
  • Better methods for controlling, minimizing and/or eliminating operational risk factors

And much more…

The ISO 45001 is set to be applicable to all organisations regardless of size, industry and culture. All requirements are intended to be integrated into an organisation’s own management processes.

MAUS is currently undergoing our draft stages of re-writing our current Health & Safety manuals to align with the new ISO Standards. For more information about the update, click the downloadable pdf below:

MAUS announces today the expansion of the international consulting group and adds another 11 consulting partners.

MAUS a SAAS publishing and consultancy group continues to build and grow MAUS throughout Australia and around the world.

“We are very proud to announce the successful addition to our ranks of 11 highly capable business advisors that will service the Australian, New Zealand, United States and Indian markets” says Peter Hickey, the CEO and founder of MAUS. “These new advisors that have just completed training will offer business advice and help small to medium sized businesses. Our tools and training are designed to help business advisors, accountants and financial advisors around the world to build a successful practice based on our methodologies which have been implemented in over 60,000 businesses around the world.”

Having just completed our November training we would like to welcome Louise McNeich, Vishwas Deshpande, Colin Cass, Chris Turner, Rick Wilcox, Andrea Wilcox, Nigel Dobel, Michel Maingard, Greg Lanyon, Sukumaran Poosamy and Genevieve Pentony to the MAUS Network!

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Our offer to consultants, accountants, financial advisors and anyone wanting to startup a new consultancy

Are you passionate about helping business owners achieve success? Do you want someone to provide you with hand holding, step by step instructions and mentoring? If you want to have one of the most respected brands in this area work with you and provide you with all the tips, secrets and best practices that we have learnt over the last 20 years. Don’t re-invent the wheel! Learn how to become a highly successful business consultant / coach just like our most recent graduates through the MAUS accredited training program.

Learn how to:

– Attract new clients using state of the art marketing and lead generation tools

– Justify your fees by adding value to your clients with resources costing millions of dollars to develop

– Grow your business by turbo charging your first few months with training, confidence building and proven client acquisition models

– Implement best of breed client methodologies

[biginfobox color=”#1e73be” textcolor=”#ffffff” title=”Request a Free More Information Pack” href=”http://www.maus.com.au/product/maus-accredited-partner-program/” button_title=”Click Here”]For more information about future training and the accredited partner program[/biginfobox]