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1. Navigate to where the program is installed using File Explorer. (Found in the start menu, database file location should be “C:\stockmarketplus” should you prefer to copy+paste this file location into your address bar)

2. Locate filed called “stock.db”

 

(if you require database upgrade/conversion since updating to a new version of Stockmarket Plus, proceed to step 3)

3. Attach and send the stock.db file to support@maus.com.au and express in the contents that you require a database upgrade/conversion (if it is too large to attach, as stock.db file seizes do vary, please let us know so that I can facilitate a transfer via Dropbox). We would also recommend saving a personal backup of this file into a separate location should we require it in the future.

If this does not solve the issue, you can contact us using the details below:

Phone: 02 9907 1669

Email: support@maus.com.au

If StockMarket Plus is functioning as expected:

1. Save attached stock.db file into a secure location (to ensure that you have a backup moving forward)
2. Open Stockmarket Plus
3. Go to file -> restore database
4. Navigate via the file browser to the relevant location where you saved your stock.db file in step 1
5. Stockmarket Plus may prompt you to restart the pogrom in order to apply the database (in some instances it is able to apply without restarting).

If StockMarket Plus is not functioning as expected (i.e. after performing a database repair):

1. Save Stock.db to secure location and copy
2. Open File explorer

 

3. Locate and enter (C:) drive

 

4. Locate “Stockmarketplus” on (C:) (this will be the default installation folder, should you have elected to install Stockmarket Plus into another folder, you will have to navigate there instead)

 

5. Paste attached stock.db into “stockmarketplus” folder

6. When prompted, select “Replace the file in the destination”

If this does not solve the issue, you can contact us using the details below:

Phone: 02 9907 1669

Email: support@maus.com.au

1. Locate “Seach Windows” prompt in the taskbar

2. Type in “Stock.db” to show current files with the same title

3. You can then “right click” on any “Stock.db” files which may appear, and press “open file location” to view the stock.db file and where it is located.

4. You should be directed to a window similar to the below image, with the stock.db file highlighted

If this does not solve the issue, you can contact us using the details below:

Phone: 02 9907 1669

Email: support@maus.com.au

1. Open StockMarket Plus

2. Locate the “Options” prompt within the “Tools” tab:

3. Selecting the “Options” Prompt will open the below set of options. You will want to input your User name into the “User name” box within the “Data Service” section, highlighted below:

4. Press “Ok” to save your changes, and after pressing “Ok” you should now have a fully active data downloader within Stockmarket Plus (pending your subscription to the service). You can utilize the data downloader via the “Refresh” prompt on the top left of most of the pages in Stockmarket Plus, or via “Maintenance” -> “Data Downloader” (this will present you with a few additional options, when compared to the refresh prompt).

If this does not solve the issue, you can contact us using the details below:

Phone: 02 9907 1669

Email: support@maus.com.au

In order to 2 databases to Stockmarket Plus, you will first need to apply one to Stockmarket plus via the file explorer:

1. Save Stock.db to secure location and copy
2. Open File explorer
3. Locate and enter (C:) drive
4. Locate “Stockmarketplus” on (C:)
5. Paste attached stock.db into “stockmarketplus” folder
6. When prompted, select “Move and replace”.

Once you have done so, you should be able to access Stockmarket Plus as normal with this database. I would then recommend following this process to enable the feature:

1. Access the Tools
2. Chose Options from within the Tools menu.

3. Once options is open, you will have to move from the “User info” tab to the “System” tab, and ensure the “Multi-databases” option is ticked.

This will supply you with a new page when opening Stockmarket Plus, which will allow you to create “Profiles” for your two databases, and allow you to select them from an easy to use menu as opposed to having to manually restore the database when wishing to swap from one to another.

If this does not solve the issue, you can contact us using the details below:

Phone: 02 9907 1669

Email: support@maus.com.au

Should a merger have occurred, or a company amend its stock listing, you may need to change it within Stockmarket Plus. You can do this via Maintenance -> Security (which will open the page allowing you to manager your saved stock codes). You will find an “Add” prompt on the top left of the screen, which will allow you to add and save a new stock code:

If this does not solve the issue, you can contact us using the details below:

Phone: 02 9907 1669

Email: support@maus.com.au

This message relates to User Account Control and is a message that users will receive when opening our software. It is a notification system that asks if the user wishes to access or not access the application they are trying to run. It is possible to be turned off, but you must clearly explain to the client what this means. It is quite okay to leave this turned on, and simply click Yes when running our software.

If this does not solve the issue, you can contact us using the details below:

Phone: 02 9907 1669

Email: support@maus.com.au

Should you notice your stock’s price not update after utilizing the data downloader, via either the “Refresh” Prompt or accessing the downloader via “Maintanince” -> “Data downloader” you must navigate out of the folder you are currently in for stock price to update. Stockmarket Plus does not automatically refresh current page after the data downloader is utilized. Eg, if you are in “Current Transactions” and utilize the data downloader, you will be required to enter another folder such as “Disposed Transactions” and then re-enter “Current Transactions” for the share price in “Current Transactions” to update correctly.

If an antivirus product has blocked or is suspected of blocking our software:

1. Get the client to turn off the antivirus before trying to install/use the software again to confirm the cause.
2. If the AV is the cause, then look into create an exception for our software.
3. Once the exception is created, the client should be able to successfully use the software.

If this does not solve the issue, you can contact us using the details below:

Phone: 02 9907 1669

Email: support@maus.com.au

If the client receives a crash or issue when attempting to download, then this generally relates to a firewall or antivirus blocking the software from connecting with our server.

1. Get the client to turn off the antivirus before trying to perform the price download again to confirm the cause.
2. If the download works with the AV or Firewall off, then you know the cause.
3. Create an exception to www.maus.com.au and www.supertech.com.au/maus/ as well as to the software itself (exception for the install folder).

If the client is receiving an error such as permission, vista registry, or data access, then it means they have not entered their username in Tools > Options or their account has not been setup on our end.

If this does not solve the issue, you can contact us using the details below:

Phone: 02 9907 1669

Email: support@maus.com.au