Knowledge Base

21 Feb 2018How to Locate your Database file (stock.db)

1. Navigate to where the program is installed using File Explorer. (Found in the start menu, database file location should be “C:\stockmarketplus” should you prefer to copy+paste this file Read more...

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21 Feb 2018How to Replace (Restore) Database file (stock.db)

If StockMarket Plus is functioning as expected: Save attached stock.db file into a secure location (to ensure that you have a backup moving forward) Open Stockmarket Plus Go to file -> Read more...

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21 Feb 2018How to Locate an alternate/moved stock.db file

1. Locate “Seach Windows” prompt in the taskbar 2. Type in “Stock.db” to show current files with the same title 3. You can then “right click” on any “Stock.db” files Read more...

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21 Feb 2018How to Activate your Data Downloader service

1. Open StockMarket Plus 2. Locate the “Options” prompt within the “Tools” tab: 3. Selecting the “Options” Prompt will open the below set of options. You will want to input your Read more...

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21 Feb 2018How to Enable Multi-database feature

In order to 2 databases to Stockmarket Plus, you will first need to apply one to Stockmarket plus via the file explorer: Save Stock.db to secure location and copy Open File explorer Locate Read more...

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21 Feb 2018How to amend Stock Code

Should a merger have occurred, or a company amend its stock listing, you may need to change it within Stockmarket Plus. You can do this via Maintenance -> Security (which will open the page Read more...

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21 Feb 2018“Do you wish to allow?” Prompt

This message relates to User Account Control and is a message that users will receive when opening our software. It is a notification system that asks if the user wishes to access or not access the Read more...

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21 Feb 2018Why has my stock price not updated after utilizing the data downloader?

Should you notice your stock’s price not update after utilizing the data downloader, via either the “Refresh” Prompt or accessing the downloader via “Maintanince” -> “Data Read more...

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21 Feb 2018Antivirus Product has blocked install/software from running

If an antivirus product has blocked or is suspected of blocking our software: Get the client to turn off the antivirus before trying to install/use the software again to confirm the cause. If Read more...

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21 Feb 2018Stockmarket Plus crashes when trying to perform price download

If the client receives a crash or issue when attempting to download, then this generally relates to a firewall or antivirus blocking the software from connecting with our server. Get the client Read more...

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21 Feb 2018Printing cuts off part of the screen, format incorrect etc

If a StockMarket Plus’ reports are coming out in a strange format, having blank pages, or cutting of part of the report, it is likely that their printer is set to Letter and not A4. This has been Read more...

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21 Feb 2018Driver Tuner/Other “piggy back” applications

Driver Tuner is a piggyback/scamware product that adds itself to WinZip installations. Sometimes when clients try to install our software, generally StockMarket Plus Driver Tuner attempts to hijack Read more...

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21 Feb 2018Imputation Credit not automatically calculating

If entering income and the imputation credit has stopped automatically calculating: Click on Tools. Click on Options. Click on the System Tab. Change the Company Tax Rate to 30%. Read more...

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21 Feb 2018Runtime Error 53 & 75

1. Navigate to where the program is installed using File Explorer. (Found in the start menu, file location should be “C:\stockmarketplus”) Read more...

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21 Feb 2018Runtime Error 70

If you receive a Runtime 70 error when trying to open StockMarket Plus there are a few potential causes. The message will generally display as: Run-time error ’70’: Path/File access Read more...

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21 Feb 2018Runtime Error 429

A 429 error can be quite complicated, and generally means that one of the installation files (often the .exe file) have been blocked by the client’s firewall or antivirus software. We would Read more...

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21 Feb 2018SQL Error – Database Not Found

A database not found error can be caused by two possible issues: There is no stock.db file located in the standard location (install folder) or the location of a custom profile. (a) If Read more...

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21 Feb 2018Duplicated Current Holdings Page Entries

This appears when your portfolio is set to Margin Lending by accident, however the entries are standard security ones which causes the issue. Resolution: Open StockMarket Plus 2. Click on Read more...

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21 Feb 2018SQL Error – Stock.log

If you receive an SQL Error referring to stock.log which is preventing you from using StockMarket Plus it generally means that a process didn’t correctly stop the last time the software was run, or Read more...

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21 Feb 2018Price history window correct, Price in Portfolio is not updated. Duplicate data error received when attempting to manually update stock prices

If this is related to the price stored in the Price History window but not displayed correctly in Portfolio holding, this is most probably due to 2 reasons: You may have future pricing date Read more...

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